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Achieving the Ultimate Customer Experience

Achieving the Ultimate Customer Experience

Author: Lindsey Locke Mindy Gulledge, Vice President of Retail Sales, Headway Workforce Solutions, Debbie Brown, Executive Vice President and Chief Customer Officer, Headway Workforce Solutions, Art Suriano, Chief Executive Officer, The TSi Company, Bob Swan, Senior Vice President of Human Resources, Susser Holdings (Strips LLC) all spoke on Achieving The Ultimate Customer Experience. Mindy Gulled... Read More »

Retail That Is Right For You

Retail That Is Right For You

Headway Workforce Solutions helps Retailers and Candidates looking to work in the Retail industry find a good match. To learn more about how Headway approaches this situation watch the video below. Read More »

Part 3 of our webinar Maximize Your Operational Performance

Part 3 of our webinar Maximize Your Operational Performance

Listen to Bob Swan, a retail executive with over 20 years of experience, talk about why good is not good enough when hiring talent for your company. He will explain his philosophy that great people create a great experience for the customer, which is what makes them a loyal customer. Furthermore, he delivers advice for the prospective employee on what companies look for today. Read More »

Art Suriano's The Ultimate Customer Experience

New Book Now Out to Help Retail Workers

Art Suriano, CEO of the TSi Company, has just completed publication of his book. We are pleased that Headway’s partner has been able to take his many years of experience working with retailers into a guide for good customer service. Below is an excerpt from the book, The Ultimate Customer Experience. It is Saturday morning. John has been thinking about a particular item all week and is looki... Read More »

Part 2 of our webinar Maximize Your Operational Performance

Part 2 of our webinar Maximize Your Operational Performance

In part two, the CEO of The TSi Company uses a real-life example to highlight the impact of poor training. Learn why a well thought out training plan is vital to new hire performance and retention. Read More »

Part 1 of our webinar Maximize your Operational Performance

Part 1 of our webinar Maximize your Operational Performance

In Part one, the CEO of Headway Workforce Solutions discusses the impact of a good hire versus a bad hire. It is more than just losing someone or the time a company spends, but the cost of that hire to your bottom line and the importance in shifting our current thought processes to see employees as assets. Click here to see how a prospective employee can prove they are worth the training and how c... Read More »

The Future of Retail: 2014

The Future of Retail: 2014

There has been a dramatic shift to e-commerce that is capturing a larger share of sales than ever before. The shift away from physical retail toward digital retail is happening faster than experts expected. Hundreds of retail stores are closing in the next few years. For example, 189 Gap stores closed in 2012 & 2013. Also, 180 Abercrombie Stores are to close by 2015. Some more stats to take no... Read More »

Help Maximize your Company’s Operational Performance

Help Maximize your Company’s Operational Performance

Are you a area manager for a retail chain? Have you or a fellow co-worker asked: How do we improve or why are we not reaching our potential? The gaps usually occur because of who you hire and how you prepare them to face your Customers. During the moderated panel discussion, the following topics will be covered: Saving money through better hiring The secret to a good hire – it is not as easy as yo... Read More »

Congratulations…From Poor Service to No Service

The Need The other day while I was at home, I realized that I needed to replace the filter for my central air system. To save time, I decided to stop by a big box home center that was in my area. I went inside and I realized that although it was a familiar chain, the store seemed to be arranged differently than the others. Perhaps this store had been taken over from a former chain; I wasn’t sure, ... Read More »

10 Things to Know About…

10 Things to Know About…

Here is an interesting article by Adept Marketing that offers great advice to those in retail who would like to further their careers into retail management. If you are already on the path to becoming a retail manager or simply considering it, here are some important and interesting things to consider before embarking upon this career. 10 Things to Know About a Retail Management Career Read More »

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