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Achieving the Ultimate Customer Experience

Achieving the Ultimate Customer Experience

Author: Lindsey Locke Mindy Gulledge, Vice President of Retail Sales, Headway Workforce Solutions, Debbie Brown, Executive Vice President and Chief Customer Officer, Headway Workforce Solutions, Art Suriano, Chief Executive Officer, The TSi Company, Bob Swan, Senior Vice President of Human Resources, Susser Holdings (Strips LLC) all spoke on Achieving The Ultimate Customer Experience. Mindy Gulled... Read More »

NRF 100

Our Partners in the NRF 100

NRF has released their top 100 retail list and we are pleased to announce that some of our partners and friends have made the list. We are so glad to have both, The Tractor Supply Company and Delhaize America, Inc. as partners. Our other friends include Office Depot, Big Lots, and Ascena Retail Group. If you would like to view the list, check it out here. Read More »

Retail That Is Right For You

Retail That Is Right For You

Headway Workforce Solutions helps Retailers and Candidates looking to work in the Retail industry find a good match. To learn more about how Headway approaches this situation watch the video below. Read More »

Part 3 of our webinar Maximize Your Operational Performance

Part 3 of our webinar Maximize Your Operational Performance

Listen to Bob Swan, a retail executive with over 20 years of experience, talk about why good is not good enough when hiring talent for your company. He will explain his philosophy that great people create a great experience for the customer, which is what makes them a loyal customer. Furthermore, he delivers advice for the prospective employee on what companies look for today. Read More »

Art Suriano's The Ultimate Customer Experience

New Book Now Out to Help Retail Workers

Art Suriano, CEO of the TSi Company, has just completed publication of his book. We are pleased that Headway’s partner has been able to take his many years of experience working with retailers into a guide for good customer service. Below is an excerpt from the book, The Ultimate Customer Experience. It is Saturday morning. John has been thinking about a particular item all week and is looki... Read More »

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