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customer experience

Art Suriano's The Ultimate Customer Experience

New Book Now Out to Help Retail Workers

Art Suriano, CEO of the TSi Company, has just completed publication of his book. We are pleased that Headway’s partner has been able to take his many years of experience working with retailers into a guide for good customer service. Below is an excerpt from the book, The Ultimate Customer Experience. It is Saturday morning. John has been thinking about a particular item all week and is looki... Read More »